by Don Lowman, Towers Perrin
Some of the best meetings I have in business — whether they be with our clients or with the people who work with our firm — are the informal ones.
Although our hectic schedules don’t allow for too many unscheduled “drop by” meetings, these informal meetings typically have a subject line on [...]
reviewing the alternatives, most leaders make an ongoing commitment to survey employees. They have come to understand that gathering input from employees about their work experiences is as important as hearing from customers about their service.
I learn or re-learn something at Towers Perrin seemingly every day. And this one small but important piece of advice from my colleague about remembering to say “Thank you” is one of the key lessons I learned (perhaps not well enough) when we were researching and writing Closing the Engagement Gap.
It would be a neat trick if it were possible to set a policy that all employees should be highly engaged — and then watch all of them turn their engagement settings to high. But those of us who have focused on engaging our workforces know it doesn’t work that way.
Expressing your “informed admiration” whenever you can will pay dividends now and in the future.
